PUNE · FULLTIME
Technical Support Executive (International Voice Process)
AN Global Services
Pune · onsite · Posted 12d ago
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Section · 01
About this role
Job Title: Technical Support Executive (International Voice Process)
For more info Call & WhatsApp
Kaif - [phone removed]
Location: Aundh Pune
Experience: 0-3Yrs
Employment Type: Full-Time
Shift: Night Shift & Rotational Week Offs
Job Summary
We are looking for enthusiastic and customer-focused Technical Support Executive to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls.
Key Responsibilities
- Provide technical support to international customers via voice calls.
- Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
- Guide customers through step-by-step solutions while maintaining excellent customer service.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the ticketing system.
- Ensure customer satisfaction by resolving issues within the defined SLA.
- Meet quality, productivity, and customer satisfaction targets.
For more info Call & WhatsApp
Kaif -[phone removed]
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Section · 02
Skills
Section · Company
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3.5L – ₹4.3L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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