Technical Support Executive – CTMS Software

Company: SP Webconnect Solutions Pvt. Ltd.

Location: Hinjewadi, Pune, Maharashtra

Experience: 0–3 years

Employment Type: Full-time

Work Mode: Work from Office

About the Role

SP Webconnect Solutions Pvt. Ltd. is hiring a Technical Support Executive to provide technical and application support to customers using our Cylinder Tracking Management System (CTMS) software.

We are looking for candidates with good communication skills, basic technical knowledge, a customer-focused approach, and the ability to understand software applications and resolve customer issues effectively.

Freshers with good communication skills and basic technical knowledge are welcome to apply.

Key Responsibilities

• Provide technical and application support to CTMS customers through phone, WhatsApp, email, and remote-support tools.
• Understand and resolve customer queries related to cylinder tracking, inventory, orders, deliveries, returns, billing, transactions, and reports.
• Troubleshoot software-related issues and guide customers through step-by-step solutions.
• Assist customers with CTMS configuration, user creation, master-data setup, transactions, and report generation.
• Support software installation, application updates, browser troubleshooting, basic network checks, and system configuration.
• Identify, document, and escalate software bugs or unresolved technical issues to the development team.
• Follow up with customers and internal teams until reported issues are resolved.
• Conduct basic CTMS product demonstrations and user-training sessions when required.
• Maintain accurate records of customer complaints, support tickets, resolutions, escalations, and follow-ups.
• Coordinate with the development and implementation teams to resolve technical and application-related issues.
• Understand customer requirements and communicate them clearly to the technical and development teams.
• Prepare and update basic user guides, support documentation, troubleshooting instructions, and FAQs.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of computers, Windows, web browsers, and internet or network troubleshooting.
• Basic understanding of web applications and business software.
• Good problem-solving and analytical skills.
• Ability to learn new software and business processes quickly.
• Patient, professional, and customer-focused approach while handling support calls.
• Basic working knowledge of Microsoft Excel.
• Ability to document issues and communicate technical information clearly.

Preferred Skills

• Basic knowledge of SQL or database concepts.
• Familiarity with ERP, CRM, inventory-management, billing, or other business software.
• Previous experience in software support, ERP support, application support, helpdesk support, or technical support.
• Experience conducting software demonstrations or customer-training sessions.

Education and Eligibility

• Graduate or diploma holder in Computer Science, Information Technology, BCA, B.Sc., B.Tech., or a related field preferred.
• Candidates with 0–3 years of relevant experience may apply.
• Freshers with strong communication skills, basic technical knowledge, and an interest in software support are encouraged to apply.
• Candidates must be willing to work from the company's Hinjewadi office.

What We Offer

• Opportunity to work on a growing B2B SaaS and ERP product.
• Practical experience in software support, implementation, and customer handling.
• Learning opportunities in ERP systems, databases, web applications, and business processes.
• Career-growth opportunities within the technical support and implementation team.
• Professional and collaborative working environment.

Job Location

SP Webconnect Solutions Pvt. Ltd.

Hinjewadi, Pune, Maharashtra

How to Apply

Interested candidates may apply with their updated resume.

Position: Technical Support Executive – CTMS Software

Experience: 0–3 years

Job Type: Full-time

Work Mode: Work from Office

Location: Hinjewadi, Pune