Technical Support Executi

Roles and Responsibilities

• Troubleshoot and resolve meter data management, meter integration, laptop support, desktop support, system support, IT support, and hardware networking issues.
• Conduct remote support sessions using various tools such as TeamViewer or Remote Desktop Connection.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
• Manage day-to-day IT support, hardware, software, and network troubleshooting.
• Set up laptops and configure systems and accounts for new employees.
• Manage company email accounts, user access, account recovery, and system permissions.
• Maintain IT tracking sheets, asset declarations, inventory records, and handover documentation.
• Maintain biometric Device and manage Google Forms for internal processes.
• Support smart and prepaid meter integration, including communication setup, configuration, testing, and troubleshooting.
• Coordinate with internal teams and external vendors to resolve meter connectivity and integration issues.
• Assist with meter data validation and maintain technical documentation related to integration activities.
• Manage company digital platforms, and IndiaMART coordination.
• Support the creation of social media posts, graphic designs, banners, and other promotional materials as required.
• Coordinate with different departments to address technical and digital operational requirements.
• Perform other IT, digital operations, and technical support duties as assigned by management.