GURUGRAM · FULLTIME
Technical Support Execuitve
Sparsa Digital Pvt. Ltd.
Gurugram · onsite · Posted 2d ago
Sourced from
Undisclosed1–3 yrsfulltimeGurugram
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Section · 01
About this role
Key Responsibilities
- Task Allocation & Planning: Ensure 100% timely allocation of daily/weekly tasks to the field team; maintain proper tracking of workload distribution for balanced productivity; optimize routes and schedules to reduce idle time and travel costs.
- Data Accuracy & Reporting: Validate and update all field task details (CMS status, Asset Mapping, etc.) before assignment; ensure zero discrepancies in backend data shared with field teams; generate and circulate daily/weekly/monthly reports with 100% accuracy.
- Field Team Coordination: Maintain smooth communication between field team, backend, and clients; ensure timely resolution of field team escalations and dependencies; track attendance, task completion, and performance of field staff.
- Quality & Compliance: Monitor adherence to client SOPs, SLAs, and compliance requirements; implement quality checks to ensure correct documentation and closure of tasks; maintain >98% compliance in backend updates before client submission.
- Issue Escalation & Resolution: Ensure escalated issues from the field are acknowledged within 1 hour and resolved within the agreed TAT; track repeat issues and provide preventive solutions; document and close all escalations with root-cause analysis.
- Productivity & Cost Efficiency: Ensure backend planning leads to >90% task completion rate by the field team; contribute to cost savings by optimizing manpower utilization and travel planning.
- Client & Internal Communication: Share timely updates with clients regarding task progress, delays, and closures; ensure proactive follow-up with field teams to avoid client escalations; maintain high client satisfaction.
- Process Improvement & Training: Identify gaps in field and backend coordination and suggest improvements; train field teams on updated processes, tools, and compliance requirements.
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Section · 02
Skills
CMSTechnical Supportinternal communicationRoot Cause AnalysisProcess ImprovementMappingMonthly Reportsmanpower utilizationClient Satisfactioncompliance
Section · Company
About Sparsa Digital
Sparsa Digital Pvt. Ltd.
IT Services & Consulting
20
employees
2013
13 years old
Gurgaon / Gurugram, Haryana
India
₹3.8L PA avg
Avg at Sparsa Digital
About
Sparsa Digital operates in technology and media, delivering tailored audio-video solutions to brands for enhancing in-store consumer engagement and boosting sales.
Employee ratings
10 reviews
3.8/ 5
Culture
4.0
Career growth
3.6
Work-life
3.8
Employees rate it well for
Overall Company38Compensation & Benefits37
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