Technical Support Engineer

Reporting To: Senior Manager, Infrastructure Operations

Shift: APAC (5:00 am - 2:00 pm IST) (India) About Russell Investments, Mumbai:  Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is “Top 12 Ranked Consultant (2009-2024)” in P&I survey 2024 with $962 billion in assets under advisement (as of December 31, 2025) and $376.9 billion in assets under management (as of December 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com .

Job Description: The Workplace Technology Engineer is responsible for client facing infrastructure support.  Key responsibilities include deskside OS support, workstation provisioning and troubleshooting, Smart hands assistance, and general office support.

The Workplace Technology Engineer will work closely with the Workplace Technology team, Infrastructure Architects, Service Management, Outsourced Providers, and vendors to ensure quality service delivery and user satisfaction while maintaining best practices and standards.

The responsibilities of the individual in this position include but is not limited to: Collaborate and coordinate with global team members, Enterprise Service Desk, Managed Services Provider, and outside technology vendors to ensure efficient operation of the company's Workplace Technology environment.

Provide hands-on support of desk-side related issues

Set up new hardware and software and train new users, as needed

Provide Tier 2 troubleshooting for all standard and enterprise approved applications

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software on Windows and MAC OS

Ensure all end user equipment (e.g. desktops, network ports, printers, TV screens, AV equipment, etc.) are in proper order

Participate in other IT projects and/or tasks as needed

The successful candidate will have extensive demonstrable skills and experiences including the following: 5+ years of Desktop Support experience with a strong background in a Windows environment

Strong interpersonal skills and ability to establish and build relationships with end users and business leaders, showing a high degree of cooperation, effectiveness in working with others and helping when needed.  Strong customer focus and ability to manage user expectations through excellent communication.

Ability to prioritize and execute tasks in a high-pressure, fast-paced environment

Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility

Experience working with cross-functional IT groups to promote open communication and teamwork

Knowledge of Systems Center/SCCM (2012/2019)

Experience with MS Office/O365

Knowledge of Windows OS Registry

Experience with imaging tools and software

Completion or working towards ITIL v3 foundation certification

Desired Certifications: A+, MCDST, Dell Online Search Dispatch (DOSD)

Experience with Windows, iOS, and Android

Strong background in troubleshooting and superior analytical skills supporting users in a Windows environment on multiple client computing platforms, e.g. physical and virtual workstations, Citrix and mobile devices

Excellent customer service and ability to effectively communicate with all levels of associates, ranging from technical support groups to senior and executive management

Ability to be a team player and consistently promote the value of the services provided by the support team