Technical Support Engineer

Powerschool is always in the look to meet and exceed client expectations and believe it could be
achieved only through teamwork, hence we expect our TECHNICAL SUPPORT ENGINEER to be a team player, who is keen to
work along with the internal teams to bring the best to their clients. 
• We expect them to be absolutely passionate about customer service / relationship management
• Devise and effectuate policies to maximize customer satisfaction by offering them quality service
and building strong relationships.
• Introduce new products, provide demo/training/orientation
• Manage client expectations, work towards meeting and exceeding expectations
• Liaise with the internal teams and work towards achieving client ecstasy

• Monitor and evaluate industry trends and meet with the school management to ensure the loop is
closed and the stakeholders are satisfied
• Manage proposal response process, including detailed RFP requirements and inputs from
various sources