Technical Support Engineer

Core skills: Technical Support, Troubleshooting, Log Analysis, L2/L3 Support, Root Cause Analysis (RCA)

Virtualization + Linux: VMware, ESXi, vCenter, vSphere, Linux

Storage + Linux: Storage Troubleshooting, SAN/NAS, RAID, Linux, Disk Failures

Networking + Linux: TCP/IP, DNS, DHCP, VLAN, Linux Networking

Additional skills: Enterprise Support, Cluster Troubleshooting,

Your Role

Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.

Collaborate with developers to identify product defects and enhance serviceability.

Analyse customer data to mitigate risks and improve product reliability.

Foster partnerships with technology allies for collaborative issue resolution.

Contribute to and expand internal and external knowledge bases for continuous improvement.

Mentor junior team members to foster a collaborative and growth-oriented culture.

Gather customer feedback to drive product enhancements in collaboration with development teams.

Provide rotational support coverage during weekdays and off-hours as necessary.

What You Will Bring

Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage

Proficient in communication, both written and verbal, for effective cross-team collaboration

Experience in directly resolving complex technical issues with customers

Degree in Engineering or Computer Science preferred

Customer-driven mindset focused on delivering high-quality support experiences

Familiarity with technologies from partners such as VMware, Citrix, and Microsoft

Ability to develop tools and enhance internal and external knowledge bases