Technical Support Engineer

Roles & Responsibilities

• Provide day-to-day application support for business applications.
• Monitor application performance and ensure smooth functioning of systems.
• Investigate, troubleshoot, and resolve user-reported issues.
• Log and track incidents, service requests, and enhancement requests.
• Coordinate with development and infrastructure teams for issue resolution.
• Assist in application deployments, testing, and release activities.
• Maintain support documentation and knowledge base articles.
• Communicate regularly with users regarding issue status and resolution.

Required Skills

• Basic understanding of application support and troubleshooting.
• Knowledge of SQL queries and database concepts.
• Familiarity with Windows/Linux operating systems.
• Experience with ticketing tools such as ServiceNow, JIRA, or similar tools.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills.

Preferred Skills

• Basic scripting knowledge (Shell, Python, PowerShell) is an added advantage.
• Exposure to Banking, Financial Services, or Insurance domain is preferred.
• Understanding of software development lifecycle (SDLC).

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.

Key Requirements

• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a team.
• Strong customer-service orientation.
• Flexibility to support critical issues when required.

Notice Period: Immediate to 30 Days Preferred.

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