Technical Support Engineer

We are currently hiring for a Technical Support Engineer I to join our AVEVA team in Hyderabad.

Please read and apply

How to Apply / Contact Information

If your profile aligns with these requirements and you are interested in exploring this opportunity, please reach out directly:

• Email Your CV To: [email removed]
• Contact Number: [phone removed]

If you have a strong background in L2 application and production support, robust database troubleshooting skills, and hands-on experience with cloud and monitoring platforms, we would love to connect with you!

Key Job Details

• Role: Technical Support Engineer
• Location: Hyderabad (24x7 Shift Support)
• Experience Required: 3 to 5 Years
• Domain Focus: Pure Operational Enterprise SaaS, Cloud Software, Supply Chain, E-Commerce, Energy, HealthTech, Telecom, and IT Services.

Mandatory Skill Requirements (Application-Side Focus)

• L2 Production & Application Support: Proven experience in SLA-driven incident management, ticket triage, root cause analysis (RCA), and production issue resolution.
• Databases & Querying: Hands-on expertise in SQL / Oracle / MS SQL for backend data validation, log investigation, and running complex troubleshooting queries.
• Monitoring & Observability: Practical experience using tools such as Splunk, Dynatrace, Grafana, AppDynamics, or ITRS Geneos.
• Integrations & Cloud: Exposure to REST APIs, JSON payload validation, Web Servers (Tomcat/IIS), and Cloud Platforms (AWS / Azure).
• Scripting: Basic automation/troubleshooting using Shell scripting or Python.
• ITSM Tools: Proficiency in ServiceNow or JIRA.

Strict Profile Exclusions & Eligibility

To ensure team alignment, please note the following non-negotiable criteria:

• No Banking / FinTech / Insurance (BFSI) Domain: Candidates from core banking, trade finance, loan processing, payment gateways, or insurance backgrounds will not be considered.
• No Pure Developer Profiles: This is a dedicated operational support role. Software development / developer profiles are excluded.
• No Network / Infrastructure / Hardware Support: Candidates whose primary background is in Network Engineering, System Administration, Hardware/Desktop Support, or Network Routing/Switching will not be shortlisted.