Technical Support Engineer

Job Description-

Role Senior Technical Support Engineer
We are looking for a talented CATIA V5/V6 / ENOVIA V5 and 3DEXPERIENCE support engineer to join our engineering support team.

Experience Range - 7-12 years

Education-
Bachelors or Master’s degree in computer science/ Computer Engineering

Technologies (Any of these)
• CATIA V5 / CATIA V6
• ENOVIA V5
• 3DEXPERIENCE
• DELMIA V5

• CATPITAL/SABER
• Control-M

Good-to-have skill
• Experience in CAD/vPDM/PLM application support or administration.
• Good understanding of engineering/CAD data ,product data management and product lifecycle processes.
• Hands-on experience with these applications such as CATIA, ENOVIA, DELMIA , 3DEXPERIENCE.
• Basic knowledge of Windows, networking, databases, application servers, and system troubleshooting.
• Ability to analyze logs and troubleshoot application issues.
• Good incident-management and problem-solving skills.
• Familiarity with ITIL/ITSM processes.
• Good communication and documentation skills.
Roles & Responsibilities We are looking for a Senior Technical Support Engineer to provide technical support, troubleshooting, administration, and user assistance for CAD ,Product Data Management and Product Lifecycle Management (PLM) applications. The role involves working closely with engineering, design, manufacturing, and IT teams to ensure smooth operation of CAD/vPDM/PLM systems and resolve technical issues efficiently.
• Provide hands on first line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution
• Diagnose application issues and escalate effectively to central application SMEs, tracking progress through to closure.
• Provide L1/L2 technical support for CAD and PLM applications.
• Troubleshoot application, installation, configuration, licensing, performance, and connectivity issues.
• Support CAD tools such as CATIA or similar platforms.
• Support PLM/PDM systems such ENOVIA/3DEXPERIENCE, or equivalent platforms.
• Manage user accounts, roles, access permissions, groups, and application configurations.
• Analyze application logs, error messages, system behavior, and user-reported issues.
• Coordinate with infrastructure, database, network, and application teams for complex incidents.
• Support CAD/PLM upgrades, patches, migrations, deployments, and environment changes.
• Assist users with workflows related to CAD data management, check-in/check-out, revisions, releases, BOMs, change management, and document management.
• Monitor system performance and identify recurring technical problems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, and technical documentation.
• Track incidents and service requests using ITSM tools such as ServiceNow, Jira, or similar platforms.
• Participate in root-cause analysis and problem-management activities.