Technical Support Engineer

As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.

3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:

• NetApp storage solutions and Data ONTAP
• NAS/SAN storage technologies
• Linux/UNIX or Windows administration
• Data protection and backup technologies
• Virtualization platforms (VMware, Hyper-V, Citrix)
• Cloud platforms (AWS, Azure, GCP) and Kubernetes
• Storage performance tuning and high-availability solutions
• Enterprise application interoperability and infrastructure support