Technical Support Engineer

Description

We are seeking a skilled Technical Support Engineer to join our team in India. The ideal candidate will have a strong background in providing technical assistance and support to customers, ensuring high levels of customer satisfaction.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Manage and resolve customer queries and incidents in a timely manner.
• Document and track issues using ticketing systems.
• Collaborate with engineering teams to escalate and resolve complex issues.
• Create and maintain technical documentation and user guides.
• Assist in the development of training materials for customers and team members.

For Assistance Call @ Sana [phone removed]