BENGALURU · FULLTIME
Technical Support Engineer
DigiCert
Bengaluru · onsite · Posted 12d ago
Sourced from
Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Who we are
Job summary
What you will do
What you will have
Nice to have
Preferred Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today s threats and prepare for a quantum-safe future.
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.
The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.
What you will do
- Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base
What you will have
- 2+ years degree in IT, related technical degree, or equivalent work experience
- 2+ years of experience in technical support
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API s
- Experience working with Windows OS, Active Directory, MAC OS and Unix.
- Experience configuring SSO and two-factor authentication
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done
- Team oriented and ability to work with people from diverse backgrounds
- Industry related certificates are a plus (Security +, MSCE )
Nice to have
Preferred Qualifications
- 2+ years of experience in a technical support role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Technical SupportMac OsDNSActive DirectoryProblem ResolutionTech SupportUnixlawyerWindows OSResearchREST APICommunication SkillsPKIArtificial Intelligence
Section · Company
About DigiCert
DigiCert
IT Services & Consulting
324
employees
2003
23 years old
Lehi, Utah
US
₹37.8L PA avg
Avg at DigiCert
About
DigiCert provides enterprise-level SSL, IoT, and PKI solutions, safeguarding digital assets for industries like finance and healthcare.
Industries
IT Services & Consulting
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