Technical Support Engineer

Roles and Responsibilities :

• Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
• Troubleshoot issues with software applications, identify root causes, and resolve problems in a timely manner.
• Collaborate with internal teams to escalate complex issues that require further assistance.
• Document customer interactions using CRM software for accurate tracking and reporting.

Job Requirements :

• 1-5 years of experience in international technical support or related field.
• Strong communication skills for effective interaction with customers from diverse backgrounds
• Ability to work on rotational shifts including evenings (US time zone) as per business requirements.