Technical Support Engineer

Role & responsibilities

• Troubleshooting and resolving hardware, software, and networking issues.
• Installing and configuring computer systems and applications.
• Responding to technical support calls and emails from users seeking help.
• Providing detailed instruction and guidance to users on various IT-related issues.
• Maintaining detailed records of user issues and solutions implemented.
• Running diagnostic programs to identify and resolve system malfunctions.
• Managing user accounts and assisting with password or login problems.
• Assessing the need for system reconfigurations (minor or significant) based on request trends and making recommendations.