AHMEDABAD · FULLTIME
Technical Support Engineer
Gtpl Hathway ltd
Ahmedabad · onsite · Posted 24d ago
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Section · 01
About this role
Job Description L2 Technical Support Engineer
Role Purpose
The L2 Technical Support Engineer is responsible for diagnosing and resolving broadband technical complaints remotely before assigning them to the field team. The objective is to reduce unnecessary field visits, improve complaint resolution time, and enhance customer experience.
Key Responsibilities
- Handle technical complaints escalated by the L1 team.
- Perform remote troubleshooting of broadband connectivity and service issues.
- Diagnose OLT, ONU, provisioning and network-related faults.
- Resolve issues remotely wherever possible.
- Escalate only genuine physical faults to the field team.
- Coordinate with NOC, Access Network and Infrastructure teams for issue resolution.
- Update complaint status and ensure timely closure.
Qualification & Experience
- Freshers and Experienced can apply .
- Any B.tech Graduate can apply
Key Skills
- Good communication skills
- Customer-focused approach
- Open to work in a shift environment
Interested candidate can apply and send resume on below mentioned number -
mayur.makwana @gtpl.net , [email removed]
Contact number-[phone removed], [phone removed]
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Section · 02
Skills
Section · Company
About Gtpl Hathway
Gtpl Hathway ltd
Broadcasting
743
employees
2006
20 years old
Ahmedabad, Gujarat
India
₹4.4L PA avg
Avg at Gtpl Hathway
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