Technical Support Engineer

We're hiring for a fast-growing startup that is redefining data movement at the edge, enabling developers to build resilient, real-time applications even without internet connectivity. Trusted by major organizations and backed by significant funding, this company powers mission-critical experiences across various industries.

The Role

• Serve as a trusted technical advisor and frontline champion for enterprise customers.

• Reproduce, debug, and escalate technical issues in partnership with Engineering and Product teams.

• Act as a technical expert and initial escalation point for SDK and Cloud products.

• Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.

• Build tools and automation to improve support workflows and reduce response times.

• Advocate for customer needs and influence product improvements based on real-world feedback.

What You'll Need

• 2-4 years of experience in technical support engineering or software engineering roles.

• Ability to translate complex problem sets into clear hypotheses and solutions.

• Deep experience in at least one relevant subject area such as Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, or Distributed Systems.

• Bachelor's degree in Computer Science or equivalent experience.

• Ability to read and follow code to understand recent changes.

• Strong customer-facing soft skills including active listening, empathy, and expectation-setting.

What's On Offer

• Competitive salary and meaningful equity.

• Flexible time off.

• Comprehensive benefits package (varies by region).

• Opportunity to work remotely and contribute to a globally distributed team.

Apply via Haystack today!