Technical Support Engineer

Job Responsibilities

• Provide L1/L2 technical support to end users through phone, email, chat, and remote-support tools.
• Troubleshoot and resolve Windows 10/11 operating system issues efficiently.
• Install, configure, update, and troubleshoot software applications and system utilities.
• Diagnose technical issues and provide timely resolutions to minimize user downtime.
• Support users with basic hardware, software, and system-related issues.
• Troubleshoot common desktop, application, and OS configuration problems.
• Guide end users through technical troubleshooting and provide clear step-by-step resolutions.
• Use remote-support tools to identify, troubleshoot, and resolve user issues remotely.
• Prioritize and manage support requests based on business impact and urgency.
• Maintain professional communication while ensuring high-quality end-user support and customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.