Technical Support Engineer

We are hiring a Technical Support Engineer for a leading support position based in India.

Responsibilities:

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners, and sales engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools, and more.
• Working in tight integration with the global support teams as well as with AlgoSec R& D, delivery, and product management.

Requirements:

• At least 3 years of previous experience in a similar position in a software company.
• Experience in Linux/UNIX environments.
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc. ).
• Experience in support of network security software products.
• Independent, resourceful, problem-solver, result-oriented.
• Fast learner.
• Team player, pleasant, and with a high level of integrity.
• Excellent written and verbal communication skills in English.
• Operating well under pressure and multitasking.
• Willingness to work at irregular hours to support our customers worldwide; we are a 24x7 support operation.

Advantages:

• Experience in SRE/DevOps.
• Experience in Linux script languages (PERL, shell).