Technical Support Engineer

• Provide remote and on-site support for installed biometric, CCTV, and access control systems.
• Handle AMC client calls and troubleshoot hardware and software issues efficiently.
• Manage preventive maintenance schedules to ensure optimal system performance.
• Troubleshoot and resolve complex technical issues related to these systems.
• Collaborate with internal teams to identify and implement solutions for improvement.
• Develop and maintain technical documentation and knowledge base articles.

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