Technical Support Engineer

The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.

Key Responsibilities:
• Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services. MSc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions