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Technical Support Engineer
Netweb Technologies
Not specified · onsite · Posted 36d ago
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Section · 01
About this role
Job Summary
We are seeking a skilled and proactive Server Support Engineer with hands-on experience in server hardware, operating systems, virtualization platforms, and infrastructure support. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, and support of enterprise server environments. The ideal candidate should possess strong technical expertise in Linux, Windows, VMware, server hardware management, and basic networking concepts.
Key Responsibilities
Server Hardware Management
- Perform server assembly, disassembly, rack mounting, cabling, installation, and replacement of hardware components.
- Diagnose and troubleshoot server hardware issues including:
- Motherboards
- CPUs
- Memory (RAM)
- Power Supplies (PSU)
- RAID Controllers
- Hard Drives (SAS/SATA/NVMe)
- Network Interface Cards (NIC)
- Execute preventive maintenance activities for server infrastructure.
- Coordinate hardware upgrades and replacements with minimal downtime.
Operating System Administration
- Install, configure, and maintain Linux and Windows Server operating systems.
- Perform OS deployment, patching, updates, and system optimization.
- Troubleshoot operating system performance, boot failures, service outages, and configuration issues.
- Manage user accounts, permissions, and system security policies.
Virtualization Support
- Install, configure, and manage VMware environments.
- Monitor virtual machines and host resources.
- Perform VM provisioning, cloning, migration, backup, and recovery activities.
- Troubleshoot virtualization-related issues and performance bottlenecks.
Infrastructure & Server Deployment
- Deploy and configure physical and virtual servers according to project requirements.
- Configure RAID levels (RAID 0, 1, 5, 6, 10) based on application requirements.
- Perform firmware, BIOS, and driver upgrades.
- Support storage integration and server provisioning activities.
Remote Server Management
- Manage servers through:
- IPMI
- Dell iDRAC
- HPE iLO
- Lenovo XClarity (preferred)
- Perform remote troubleshooting, monitoring, power management, and firmware updates.
Networking Support
- Basic troubleshooting of network connectivity issues.
- Configure and verify:
- IP Addressing
- VLANs
- DNS
- DHCP
- Gateway settings
- Coordinate with network teams for infrastructure-related incidents.
Incident & Problem Management
- Analyze, troubleshoot, and resolve hardware, OS, virtualization, and infrastructure issues.
- Handle incidents within defined SLA timelines.
- Maintain technical documentation and troubleshooting records.
- Escalate critical issues to appropriate teams when required.
Monitoring & Reporting
- Monitor server health, performance, storage utilization, and system availability.
- Generate incident reports, maintenance reports, and capacity planning recommendations.
- Ensure infrastructure compliance with operational standards.
Required Technical Skills
Server Hardware
- Strong knowledge of enterprise servers:
- Dell PowerEdge
- HPE ProLiant
- Lenovo Think System
- Supermicro Servers
- Hardware diagnostics and component replacement.
Operating Systems
- Linux Administration (RHEL, CentOS, Ubuntu)
- Windows Server Administration (2016/2019/2022)
Virtualization
- VMware vSphere / ESXI
- Basic understanding of Hyper-V (preferred)
Storage & RAID
- RAID configuration and troubleshooting
- SAN/NAS fundamentals
- Storage provisioning concepts
Remote Management
- IPMI
- Dell iDRAC
- HPE iLO
- Firmware management
Networking
- TCP/IP Fundamentals
- DNS, DHCP
- VLAN Concepts
- Network Troubleshooting
Tools
- Putty
- WinSCP
- VMware vCenter
- Monitoring tools (Nagios, Zabbix, PRTG, etc.)
Preferred Skills
- Experience in Data Center Operations.
- Knowledge of High Availability (HA) and Disaster Recovery (DR) concepts.
- Experience with backup solutions.
- Exposure to HPC environments is an added advantage.
- Basic scripting knowledge (Bash, Shell, PowerShell) preferred.
- Familiarity with storage technologies and file systems.
Educational Qualification
- Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
- Relevant certifications will be an added advantage:
- RHCSA / RHCE
- VMware VCP
- Dell EMC Certified
- HPE ASE
- Microsoft Certified
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation abilities.
- Ability to work independently and within a team environment.
- Customer-focused approach with problem-solving mindset.
- Ability to work under pressure and manage multiple priorities.
Experience Required
- Minimum 3–5 years of experience in:
- Server Hardware Support
- Linux Administration
- Windows Server Administration
- VMware Administration
- Infrastructure & Data Center Operations
Sourced from foundit
Section · 02
Skills
Section · Company
About Netweb Technologies
Netweb Technologies
IT Services & Consulting
133
employees
Faridabad, Haryana
India
₹5.1L PA avg
Avg at Netweb Technologies
About
Netweb is Indias leading high-end computing solutions (HCS) provider, with fully integrated design and manufacturing capabilities. Netweb’s HCS offering comprises HPC, Private cloud and HCI, AI systems and enterprise workstations, High performance storage (HPS) and Data Centre Servers. Founded in 1999, Netweb develops homegrown compute and storage technologies, deploys supercomputing infrastructure to meet the rising computational demands of businesses, academia, and research organization.Netweb has manufacturing facility in Faridabad, Haryana and 16 offices across India. Netweb got listed at NSE and BSE in July 2023 with a market capitalisation of ~ Rs 5000 crs.
We are one of India's leading high-end computing solutions (HCS) providers, specializing in delivering fully integrated design and manufacturing capabilities. Our comprehensive HCS offering includes HPC, Private Cloud and (HCI), AI systems and enterprise workstations, High-performance storage (HPS), and Data Centre Servers. You can learn more about our company and the innovative solutions we provide by visiting our website: https://netwebindia.com/about.html.
Let me take a moment to share some of the remarkable milestones we have achieved over the years. Netweb was founded in 1999 with a vision to revolutionize the computing industry. In 2004, we deployed KABRU at IMSC Chennai, which ranked among the world's top 500 supercomputers. The following year, we proudly launched the Tyrone brand of products and solutions. In 2013, we deployed PARAM YUVA II at C-DAC, Pune, which stood as the 70th most powerful supercomputer globally. In 2017, we successfully implemented servers for a surveillance project spanning 204 locations across 23 states, supporting a public sector undertaking. In 2019, we achieved another milestone with the deployment of 'PARAM AMBAR,' India's fourth fastest supercomputer at the time, at ISRO. Our continuous growth led us to qualify for the 'Production Linked Incentive' scheme of the Govt. of India in 2021, highlighting our excellence in IT hardware.
In recent years, we have expanded our offerings and made significant strides in the industry. In 2021, we launched our Private Cloud stack, Skylus, and deployed a 5G cloud for a large international Telco. In 2022, we introduced Kubyts, a container platform enabling rapid deployment of AI and HPC and qualified for the 'Production Linked Incentive' scheme to promote telecom and networking products. We also deployed AIRAWAT, a cloud platform for Big Data analytics with advanced AI processing capabilities, which is currently ranked 75th in the world. And this year, we proudly launched Tyrone NXT switches and ventured into developing 5G ORAN Appliances.
At Netweb Technologies India Limited, we believe in fostering a diverse and inclusive work environment. We value and embrace individuals from all walks of life. As an equal opportunity employer, we ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, sex, national origin, age, disability, genetic information, military and veteran status, marital status, pregnancy, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We are currently seeking talented individuals like yourself to join our team and contribute to our continued success. If you are passionate about cutting-edge computing solutions, innovative technology, and being part of a dynamic team, we would love to hear from you.
Thank you once again for considering this opportunity with Netweb Technologies India Limited.
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