Technical Support Engineer

Job Description

Job Requirements

Phenom Intro:

Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our dynamic team in Hyderabad, Telangana, India.

As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

Job Description:

As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

What You'll Do:

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to our recruitment software
• Collaborate with our development team to identify and resolve complex technical issues
• Conduct training sessions for clients on how to use our software effectively
• Document and track all technical support requests and resolutions in our system
• Continuously monitor and improve the overall performance and stability of our software
• Stay up-to-date with the latest industry trends and advancements in recruitment Technology

What You've Done:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in technical support, preferably in the software industry
• Hands on experience on integrations and APIs
• You are a critical thinker, quick learner, and can adapt in an agile fast paced environment
• Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving
• Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)
• Strong knowledge of recruitment technology and processes
• Experience with troubleshooting and resolving technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Proven track record of providing exceptional customer service
• Willingness to work flexible hours, including weekends and holidays, as needed

Shifts:

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements)

• AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time)
• EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time
• APAC hours - 5.30 AM IST onwards

Benefits:

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:

Our commitment to diversity runs deep! Diversity is essential to building phenomenal

teams, products, and customer experiences. Phenom is proud to be an equal

opportunity employer taking collective action to build a more inclusive environment

where every candidate and employee feels welcomed. We recognize there is more to be

done. Our teams are committed to continuous improvement until these powerful ideas

are ingrained in our culture for Phenom and employers everywhere!