CHENNAI · FULLTIME
Technical Support Engineer
Movate
Chennai · onsite · Posted 41d ago
Sourced from
Not disclosed0–4 yrsfulltimeChennai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.3s
- Found the form on Foundit · 11 questions to answer1.7s
- Decided the answers for all of them3.0s
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Section · 01
About this role
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
- Required Skills
- School Certificate or Higher School Certificate
- 6 months to 1 year experience
- German Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
Sourced from foundit
Section · 02
Skills
KPI adherenceCustomer Supportcomplaint resolutionMultichannel CommunicationDocumentation
Section · Company
About Movate
Movate
IT Services & Consulting
7k+
employees
1996
30 years old
Chennai, Tamil Nadu
CR
₹5.8L PA avg
Avg at Movate
About
We fuel each Movator with best-in-class people experiences, meaningful careers, and development opportunities.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.2/ 5
Culture
2.4
Career growth
1.5
Work-life
2.1
Employees rate it well for
Overall Company32Job Security31
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