Technical Support Engineer

Job description

About the Job :

• The Red Hat Training team is looking for a Technical Support Specialist to join us in India. In this role, you will train examiners, respond to customers, and help examiners with delivering exams. Youll also contribute to the deployment of the Red Hat Exams system. Successful applicants must reside in a country where Red Hat is registered to do business.

What will you do

• Oversee the installation of Red Hat Exams systems
• Oversee the installation of Red Hat Individual Exam systems and Train and coach examiners
• Review the exam results and respond to the candidate via ServiceNow and Deal hotline call escalation
• Work with Red Hat Exam Site for the smooth running of Red Hat exams on Red Hat exam systems
• Provide L2 or L3 Support for Red Hat Certification Exams
• Troubleshoot exam setup failures and ensure the exam is delivered on time.
• Resolve/Verify the exam issues that are reported by the candidate for Live exams.
• Create the investigation report for the troubleshooted exam sessions
• Handle the exam quality assurance (QA) and conduct pilot exams
• Report the exam issues to the Exam Development team
• Work with IT team or developers for application enhancement - Grade and process Red Hat Exams

What will you bring

• 1+ year(s) of experience in supporting customers in real time
• 1+ year(s) of experience in Linux, Red Hat preferred
• 1+ year(s) of experience helping examiners with exam issues is a plus
• Experience taking an exam is desired, requested, wanted or needed
• Experience with deployment of Red Hat Exams systems
• Experience in Troubleshooting systems that are running in remote hardware or cloud environments
• Red Hat Certified Engineer (RHCE) certification or be able to obtain one within 1 month of hire; additional specialist certifications or Red Hat Certified Architect (RHCA) certification are a plus
• Red Hat Certified OpenShift Administrator exam or be able to obtain one within 1 month of hire
• Knowledge of or experience with Red Hat's cloud and platform offerings
• Knowledge of or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is a plus
• ServiceNow experience is a bonus