MUMBAI · FULLTIME
Technical Support Engineer
Roots Recruitment
Mumbai · onsite · Posted 44d ago
Sourced from
₹1.8L - ₹3.0L PA0–1 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.8s
- Found the form on Naukri · 14 questions to answer1.1s
- Decided the answers for all of them2.6s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Role & responsibilities
- Give back end support to the Service Engineer for the software application.
- Handling the client queries and technical support. Strong analytical and problem-solving skills and desire to learn new skills.
- Resolved the technical queries of the end user Over Phone, Mail and Remote Sessions.
- Trained the end user of the software Over Phone, Mail and Remote Session when its required.
- Database Maintenances. Strong communication skills and a strong team player.
- Preparing UAT document and helping clients in conducting UAT.
- Ensuring clients operate the application smoothly.
- Process Mapping and ensuring timely delivery of the processes.
- Identifying potential problems and presenting desirable
Sourced from naukri
Section · 02
Skills
sql queriesSoftware InstallationTechnical SupportTroubleshootingSoftware Implementationsoftware troubleshootingDesktop SupportSoftware SupportIT HelpdeskSystem SupportIT Support