REMOTEFULLTIME
Technical Support Engineer
Digitayal Consultancy
Remote · remote · Posted 47d ago
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Section · 01
About this role
Immediate Joiner Hiring |Technical Support Engineer | Night Shift | Ahmedabad Candidates Preferred | Remote
Office Visit: Twice a week for 1 to 2 hours during daytime (Mandatory)
Support Region: US Clients (Night Shift)
Experience: 3 to 4 Years
We are looking for a technically strong and customer-focused Technical Support Engineer who can work across software operations, system troubleshooting, networking, and remote technical support.
Key Responsibilities
- Provide remote technical support to international customers and partners in a timely and professional manner.
- Troubleshoot software, application, connectivity, and device-related issues.
- Manage software configurations, deployments, and version control processes.
- Monitor system and application performance to proactively identify and resolve issues.
- Conduct remote onboarding and training sessions for customers and internal teams.
- Create and maintain technical documentation, SOPs, and knowledge-base articles.
- Collaborate with QA, Product, and Engineering teams for issue escalation and resolution.
- Perform log analysis, debugging, and structured fault diagnosis for reported issues.
Requirements
- 3 to 4 years of experience in Technical Support, Application Support, or related roles.
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- Strong spoken and written English communication skills (mandatory)
- Hands-on experience with Linux and Android environments.
- Good understanding of networking concepts, remote troubleshooting, and software support workflows.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with international customers and internal technical teams.
Important: This is primarily a remote position; however, the selected candidate must be available to visit our Ahmedabad office once a week during daytime hours for approximately 12 hours as required.
Only candidates who are comfortable with this weekly office visit requirement should apply.
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Section · 02