Technical Support Engineer

• • Handle client calls, emails, and support requests to resolve technical issues
  • Configure and provision PBX systems, IP phones, and telecom services for new clients
  • Manage number porting, follow-up on support tickets, and ensure timely issue resolution
  • Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues
  • Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches
  • Coordinate remote installation and setup of Internet and VoIP services with on-site technicians
  • Install, maintain, and upgrade IP camera software and related applications
  • Follow SOPs, create proper documentation, and escalate unresolved issues when required
  • Perform daily system monitoring, backup checks, and antivirus management
  • Work closely with internal technical teams to ensure smooth operations and service delivery

• • Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms
  • Strong knowledge of VoIP troubleshooting and telecom support processes
  • Experience in IP Phone configuration and PBX setup
  • Good understanding of Linux environments including CentOS administration
  • Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts
  • Ability to troubleshoot SIP, Dialer, and connectivity-related issues
  • Strong organizational, analytical, and problem-solving skills
  • Self-motivated with the ability to work under pressure and manage multiple tasks
  • Excellent communication and customer-handling skills

• • Bachelor s degree in Computer Science, Information Technology, Electronics, or related field
  • Experience in Telecom, VoIP, Network Support, or System Administration preferred
  • Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage

Required Skills