Technical Support Engineer

Role & responsibilities

• Handle customer queries and provide timely solutions.
• Monitor and follow up on reported issues until they are resolved.
• Escalate complex issues to the appropriate technical team when required.
• Maintain proper records of customer issues and resolutions.
• Assist customers with software, hardware, and basic network-related issues.
• Follow company procedures and ensure a high level of customer satisfaction.
• Work effectively during night shifts and in a fast-paced environment.
• Coordinate with internal teams to resolve technical issues efficiently.

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Technology, MCA or a related field.
• 02 years of experience in Technical Support, IT Support, Helpdesk, or a related role.
• Freshers with good technical and communication skills are encouraged to apply.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Customer-focused and positive attitude.
• Basic knowledge of Windows, networking, hardware, and software troubleshooting.
• Ability to work independently as well as part of a team.
• Willingness to work in a night shift.
• Ability to handle multiple customer issues in a fast-paced environment.