Technical Support Engineer

About Juddoc
Juddoc (www.juddoc.com) is a AI company at the forefront of the LegalTech industry, specializing in advanced AI-powered solutions for legal document management. Our cutting-edge platform utilizes Large Language Models (LLMs) and Generative AI to create next-generation Contract Lifecycle Management (CLM) systems for enterprises. We help legal teams enhance productivity, transparency, compliance, and collaboration.

Role
We are looking for a proactive Client Solutions Specialist who goes beyond just "closing tickets." In this role, you will be the primary technical face of Juddoc for our customers. You will debug and trouble shoot custoemr issues in a very complex legal tech platform, dig into application log files, trouble shoot various AWS cloud services, Write SQL query to find issues and also own the post-sales technical relationshipensuring issues are fixed within SLA, driving product adoption through training, and acting as the bridge between the customer and our Engineering team. An excellent opportunity to learn a very advanced AI based system.

It is Full-Time permamnent job (after six months of probation period). A very unique opportunity to learn various technologies.

Only Immedeate Joiners should apply.

Qualifications - (MUST HAVE):
ONLY B.E/B.Tech(Computer Science)
Minimum 9.0 CGPA
Excellent English SPOKEN skill.

Key Responsibilities
1. Technical Debugging & SLA Management for customer issues.
2. Cloud Troubleshooting: Utilize your knowledge of cloud platforms (AWS/Azure) to diagnose complex application issues.
3. Proactive Customer Engagement
4. Weekly Health Checks:
5. Adoption Drives: Build strong rapport with clients through bi-weekly meetings.
6. Requirement Gathering:
7. Training & Knowledge Sharing
8. Onboarding: Provide hands-on training and guidance to newly onboarded customers to ensure they are set up for
success.

Office Hour

Mon to Saturday

10 AM - 7 PM