Technical Support Engineer

Job Overview

• We are seeking skilled and motivated IT Support and Technical Support professionals for opportunities across a range of IT support, service desk, infrastructure, systems, network, application, and technical support positions.
• Candidates with experience in troubleshooting, IT operations, hardware/software support, networking, systems administration, cloud technologies, or customer-facing technical support are encouraged to apply.

Responsibilities

Depending on the specific position, responsibilities may include:

• Provide technical assistance to users and customers.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Respond to IT support tickets, service requests, and incidents.
• Install, configure, maintain, and troubleshoot computer systems and software.
• Support desktops, laptops, mobile devices, printers, and other IT equipment.
• Perform user account creation, access management, password resets, and permissions support.
• Monitor IT systems, networks, applications, and infrastructure.
• Troubleshoot connectivity, network, and system performance issues.
• Assist with system upgrades, software deployments, and IT projects.
• Maintain technical documentation, support procedures, and knowledge bases.
• Escalate complex technical issues to appropriate internal teams.
• Follow IT security, data protection, and organisational policies.
• Provide timely and professional customer/user support.
• Maintain accurate records of incidents, resolutions, and service requests.

Requirements

• Diploma, degree, or relevant certification in Information Technology, Computer Science, or a related field is preferred.
• Relevant IT support or technical experience.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows, Linux, macOS, networking, or enterprise IT environments as applicable.
• Familiarity with help desk/service desk ticketing systems.
• Good communication and customer service skills.
• Ability to work independently as well as part of a technical team.
• Willingness to learn new technologies and systems.