Technical Support Engineer

Job Summary

We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring on behalf of our client for the position of Technical Support Engineer in Chennai, Tamil Nadu. Our client is a reputed organization in the IT / Technical Support Services sector seeking skilled, motivated professionals. If you meet the requirements below, apply early as positions are limited.

Location

Chennai, Tamil Nadu, India

Job Type

Full time

Responsibilities

• Provide voice-based technical support to international and domestic customers through inbound and outbound calls.
• Diagnose customer-reported technical issues and provide appropriate troubleshooting assistance.
• Focus on first-time resolution while maintaining high customer satisfaction standards.
• Communicate technical instructions clearly and confidently to customers over the phone.
• Escalate complex technical problems to the appropriate technical team and coordinate for faster resolution.
• Track recurring technical issues and communicate relevant observations to internal teams.
• Collaborate with the technical content team to identify missing, unclear, or outdated information in help modules.
• Maintain professional customer interactions while working in a night-shift support environment.

Required Skills

• Technical Troubleshooting: Ability to diagnose technical problems systematically and guide customers toward appropriate resolutions.
• Voice Technical Support: Experience handling technical queries through inbound and outbound telephone support.
• Issue Resolution: Ability to identify root causes, apply troubleshooting procedures, and work toward first-time resolution.
• Technical Escalation: Understanding of when and how unresolved incidents should be escalated to specialist technical teams.
• Support Documentation: Ability to identify documentation gaps and contribute feedback for improving technical help content.

Preferred Skills

• Experience supporting international customers.
• Familiarity with ticketing/help-desk systems and structured incident management.
• Knowledge of knowledge-base and technical support documentation processes.

Work Experience

• The position requires 3 years of experience. Candidates should preferably have hands-on experience in technical/customer support environments involving troubleshooting, voice interactions, issue escalation, and coordination with technical teams.
• Experience supporting international or domestic customers over telephone-based support channels will be advantageous.

Education

• Minimum: Typical Bachelors degree/diploma in Computer Science, IT, Electronics, Engineering, or a related discipline
• Preferred: Typical Relevant technical support, networking, hardware, software, or IT service-management certification

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.