Technical Support Engineer

Job Summary

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements

Requirements

• Willing to work in Night shifts
• Willing to WFO and in Ambit IT Park (Chennai)
• Relevant Experience in Years: Not applicable for the Freshers

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.