PUNE · FULLTIME
Technical Support Engineer (Work from Office)
Gephels
Pune · onsite · Posted 4d ago
Sourced from
Undisclosed1–6 yrsfulltimePune
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Section · 01
About this role
6 months-1 Year (Fresher with good communication can also apply)
Monday to Friday
Summary Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist our clients with Software-related queries, ensure client satisfaction and provide technical guidance.
Roles & Responsibilities
- Understand and respond to client queries through email, calls or remote access.
- Provide software support and troubleshoot user issues efficiently.
- Communicate clearly and professionally with clients.
- Give training to clients on how to use the software/system.
- Continuously improve technical knowledge stay updated on product features and industry trends to provide informed support.
- Install, configure and maintain company software at the client end if required.
- Coordinate with development teams for bug fix or feature requests.
- Able to work on website changes(basic knowledge of Html, CSS, wordpress).
Required skills
- Strong understanding of software systems and general IT knowledge.
- Ability to explain technical concepts to non-technical user.
- Prior experience in technical client support.
- Knowledge of Web technology.
- Familiarity with software installation and troubleshooting.
- Proficiency in using remote support tools.
- Excellent verbal and written communication skills.
- Leverage AI tools and automation platforms to enhance response time and efficienc Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
- Use remote desktop tools and monitoring systems to provide real-time assistance when required.
- Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
- Prepare periodic reports on support trends, recurring issues, and system performance.
- Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.
- MSC, BE or B Tech (in Computer Science, IT or related fields).
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
QASoftware InstallationAutomationTechnical Supportknowledge managementsoftware systemsremote desktopremote accessClient SupportHTMLCSSAI ToolsSoftware SupportCommunication SkillsClient SatisfactionRemote SupportArtificial Intelligence