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    Job · 19861736

    REMOTEFULLTIME

    Technical Support Engineer - Unity Software

    Gruve logo

    Gruve

    Remote · remote · Posted 21d ago

    Sourced fromNaukri
    Undisclosed2–7 yrsfulltimeRemote

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    About Gruve
    Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
    About the Role
    As a Technical Support Engineer - Unity Software, your day will primarily involve handling inbound customer calls related to the Unity Software suite and assisting laboratory customers in resolving their software-related issues. You will document customer interactions and cases in the CRM system (Salesforce) and manage them through to resolution. You may also participate in scheduled calls to support software installations, upgrades, or more complex issue resolution when required. In addition to collaborating with a solid team of Technical Support Specialists, you will have the opportunity to work forefront on new product offerings in the evolving field of laboratory healthcare.
    Key Responsibilities
    • Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients.
    • Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics.
    • Take ownership of customer relationships and promptly resolve Unity software issues.
    • Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure.
    • Learn and master the Unity software product offerings and understand how they benefit customers.
    Basic Qualifications
    • Bachelor s degree in IT, computer science, or a related technical field, OR an Associate s degree in a related field with at least 2 years of relevant experience.
    • Minimum of 2 years of customer service or call center experience.
    • Strong English communication skills (written and verbal).
    • Willingness to work U.S. service hours (Monday-Friday, 5 AM-4 PM Pacific Time).
    • Strong problem-solving skills with a customer-focused approach.
    Preferred Qualifications
    • Experience supporting U.S.-based customers.
    • Experience with Salesforce Lightning CRM; familiarity with D365 is a plus.
    • Background in IT within life sciences, biotech, or medical/laboratory environments.
    • Knowledge of SQL Server and TCP/IP connections.
    • Understanding of quality control (QC) principles and QC data management tools.
    • Experience with OKTA, Citrix, ASTM/HL7, and Mirth Connect.
    • Availability to work the later shift (7 AM-4 PM Pacific Time).
    Why Gruve
    .


    Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceCustomer ExperiencecrmBIOTECHEnglish CommunicationcitrixCall CenterLarge Language Models (LLMs)Cloud InfrastructureHealthcarecloudCyber SecurityData ManagementinboundCustomer RelationshipsLife SciencesArtificial Intelligence

    Section · Company

    About Gruve

    Gruve logo

    Gruve

    IT Services & Consulting

    301

    employees

    2024

    2 years old

    Redwood City, California

    US

    About

    About the Company

    Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life Cycle. We specialize in Cyber Security, Customer Experience, Infrastructure, and advanced technologies such as Machine Learning and Artificial Intelligence. Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks, perfect for fresh graduates looking to kickstart their careers in technology and service delivery.

    Why Gruve

    At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone, including fresh graduates, can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

    Industries

    IT Services & Consulting

    Employee ratings

    36 reviews

    3.7/ 5

    Culture

    3.5

    Career growth

    3.5

    Work-life

    3.6

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    Technical Support Engineer - Unity Software · waiting for your command