Technical Support Engineer (Night Shift)

Dear Candidate,

Greetings from Mouser Electronics!

Location- Bangalore

Shift Timings - 6.30 PM-3.30 AM(Night Shift).

Interested candidate share your profile at [email removed]

ROLE-

Technical Support Representatives(Night Shift) are responsible for providing service to customers by interpreting application and electronic component selection for sales, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and providing quality technical assistance to ensure effective customer service.

• Successfully performs all Technical Support duties.
• Actively supports the team by helping for complex or uncommon requests using best practices.
• Liaison with other teams for assistance when needed for ensuring service excellence.
• Supports local Technical Representative training needs when necessary.
• Ensures workflow is maintained if coordinator and management are not available.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.
• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.

Education- E&TC is must - Bachelor's degree in electronics engineering or equivalent field of study.

Regards,

Rutuja Ghuge.