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    Job · 15708953

    Hewlett Packard Enterprise logo

    Technical Support Engineer - Mist Assurance

    Hewlett Packard Enterprise · Bengaluru · onsite · Posted 47d ago

    Undisclosed1–3 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Technical Support Engineer - Mist Assurance
    This role has been designed as Hybrid with a requirement that you will work on average 2 days per week from an HPE office.
    At HPE, We Advance the Way People Live and Work
    Hewlett Packard Enterprise is a global edge-to-cloud company built to transform businesses. We help customers connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud.
    Join us in shaping the future of connectivity. Our HPE Networking team combines AI-driven insights, cloud innovation, and next-generation wired and wireless technologies to deliver exceptional experiences for enterprises worldwide. If you re passionate about solving complex problems, collaborating with world-class engineers, and redefining networking, this is your opportunity. Ready to change the world together
    Why You ll Love HPE
    • Innovation at Core: Work on technologies like Multi-Cloud, Automation, IoT, AI/ML, and 5G-the backbone of digital transformation.
    • Inclusive Culture: We value trust, bold ideas, and continuous learning. Diversity and inclusion are at the heart of everything we do.
    • Impactful Work: Every solution you deliver helps global enterprises stay connected, secure, and ready for the future.
    What s In It For You
    • Career Growth: Collaborate with product engineering teams and gain exposure to cutting-edge technologies.
    • Continuous Learning: Deep dive into advanced networking, cloud solutions, and automation tools.
    • Skill Development: From troubleshooting complex networks to scripting and automation, you ll sharpen both technical and soft skills.
    What youll do:
    • Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.
    • Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.
    • Meet defined SLAs for response time, resolution time, and quality of customer communication.
    • Reproduce basic customer issues in test environments (using guided procedures) when required.
    • Analyse logs and system outputs to identify known issues and escalate appropriately when needed.
    • Collaborate with senior team members for complex issue resolution and knowledge sharing.
    • Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.
    • Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.
    What You need to bring:
    Must-Have Skills:
    Strong verbal and written communication skills with the ability to interact effectively with customers and team members.
    Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.
    Foundational understanding of:
    • Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts)
    • Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP)
    • Basic authentication concepts (802.1X, EAP basics)
    • Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness)
    • Introductory routing knowledge (BGP and OSPF fundamentals)
    Willingness to learn and adapt, with a proactive approach to developing technical skills.
    Good-to-Have Skills:
    • Experience with Cloud Solutions
    • Certifications like JNCIA, CCNA, or Cloud/Wireless technologies
    Who Should Apply
    • Engineering graduates with 1-3 years of experience in technical support for enterprise/campus or cloud networks.
    • Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.
    What We Can Offer You:
    Health Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #networking
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ExperienceAutomationScriptingOSPFIOTAutomation Tools5GLACPnetworking conceptsDNSProduct Engineeringcloud solutionsCCNAComputer NetworksMulticastcloudCommunication SkillsDigital TransformationLegalArtificial IntelligenceMachine Learning

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

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    Technical Support Engineer - Mist Assurance · waiting for your command