Technical Support Engineer - L1 (Backup & Recovery)

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Job Title: Technical Support Engineer- L1

Experience Required:  3 – 4 Years

Location s Mode:  Bengaluru – On-Site

Duration:  Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate – 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer – L1 , you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by

meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

Working knowledge of major OS - Linux/UNIX systems, Windows OS C Virtualization technologies - VMware and Hyper-V .

Experience with BIOS/UEFI troubleshooting and system boot

Hands-on experience with Linux commands C troubleshooting using PuTTY/SSH.

Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).

Windows server and workstation hardware

Windows Server Core management C Administration skills (roles and features, disk management).

Active Directory permissions (ACLs) C Group

Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage

Understanding of file systems (NTFS, FAT, ext4), permissions, backup C recovery concepts and methodologies

Basic Knowledge of MS Exchange Server, MS SQL C Oracle DB

Familiar with OSI model C experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, )

Firewall rule configuration and troubleshooting ports block, identifying latency C packet

Excellent written and verbal communication

 

Preferred

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

CompTIA A+

CompTIA Network+

CompTIA Server+

CompTIA Security+

Microsoft Certified Azure Administrator

Red Hat Linux

VMware VCP

AWS Certified Solutions Architect

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.