BENGALURU · FULLTIME
Technical Support Engineer, Kasten
Veeam Software
Bengaluru · onsite · Posted 57d ago
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Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.
We are now looking for Technical Support Engineer who would be working in 6 PM IST to 3 AM IST shift.
Responsibilities - Effectively work across organizations including engineering, sales, and product management teams
- Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
- Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
- Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
- Participate in weekend and holiday coverage rotation
- Ability to manage time efficiently, balancing tasks and priorities
- 3+ years of related technical and customer facing experience
- Excellent communication skills in both oral and written form
- Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
- Experience in Linux administration
- Experience with Docker and Kubernetes management
- Foundation knowledge of bash or similar Linux scripting languages
- Experience with software development life cycles and upgrade patterns
- BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
- OpenShift
- Rancher
- GKE
- EKS
- VMware administration
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, OReilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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Section · 02
Skills
Customer ExperienceDockerBashKubernetesamazon web servicesbsclassificationCloud InfrastructureGoogle Kubernetes EngineKubernetes ManagementcloudData SecurityCommunication SkillsBlogsAdministrationLegalMicrosoft AzureLinuxArtificial Intelligencegoogle cloud platform
Section · Company
About Veeam Software
Veeam Software
IT Services & Consulting
75
employees
2006
20 years old
Bangalore / Bengaluru, Karnataka
India
₹27.2L PA avg
Avg at Veeam Software
About
A leading provider of intelligent data management solutions, focusing on optimizing data availability and security in multi-cloud environments.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
Employee ratings
10 reviews
2.8/ 5
Culture
2.9
Career growth
2.5
Work-life
3.0
Employees rate it well for
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