{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (IT)","description":"

Responsibilities:

Troubleshoot Windows/macOS, Microsoft 365 and core IT systems.
Configure and deploy high-performance hardware for engineering teams.
Manage network connectivity, VPNs, and Active Directory access.
Resolve user tickets efficiently to minimise technical downtime.
Maintain IT-related records (assets, inventory, user access, and software licences).
Coordinate IT requests and escalate issues to the technical team.
Assist in basic troubleshooting (password resets, email setup, hardware checks).
Track IT support tickets and ensure timely follow-ups.

Requirements:

English communication skills are compulsory.
Experience: A minimum of 5 years in an IT technical support/helpdesk role.
Minimum 5 years of IT support or helpdesk experience in the tech sector.
Degree in IT, computer science, or equivalent certifications.
Deep knowledge of OS deployment, hardware, and remote support tools.

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