Technical Support Engineer/International Voice process executive

We are currently hiring for Technical Support Engineer/International Voice process Executive!!!

Required Qualifications:-

1) Excellent communication skills

2)1+ years of experience in handling international customers

3)Immediate - 15days of notice

4)Graduation not mandatory(12th certificate must)

5)Flexible for Night shifts(US)

Interested candidates please WhatsApp your updated resume to [phone removed]

Job Brief

We are looking for candidates experienced in providing voice support for

international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service.They must have the ability to monitor, follow up and take complete ownership of customer issues.

Required Skills

• Communication
• Technical Support
• Customer Support

Roles & Responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products in WiFi surveillance
• cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global
• locations
• Accurately document cases in-line with process requirements

Interested candidates please WhatsApp your updated resume to [phone removed]