Technical Support Engineer / IASM

Job Summary:
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.

Key Responsibilities:
- Provide technical support via calls, email, and ticketing systems - Communicate effectively with customers and resolve issues - Analyze and troubleshoot application, database, and infrastructure issues - Execute SQL queries and scripts for data analysis - Use SQL Profiler to diagnose performance issues - Handle database scripts and index-related troubleshooting - Troubleshoot Windows OS issues including third-party driver problems - Analyze logs using Event Viewer - Manage Windows services using services.msc - Understand server concepts and types of servers - Create and manage Active Directory accounts - Perform password resets and account unlocks - Document issues and resolutions Qualifications

Required Skills Qualifications:
- 3+ year of experience in Technical Support / Application Support - Strong SQL knowledge including queries and SQL Profiler - Good understanding of databases, scripts, and indexes - Hands-on Windows OS troubleshooting experience - Knowledge of Active Directory administration - Excellent verbal and written communication skills - Comfortable speaking with customers over calls