Technical Support Engineer - Finance

Job Summary

Finance Tech Support Engineer

As a Finance Support Specialist you will be an expert on Adyen s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately the team youll be part of will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources.

In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams.

The team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams.

Responsibilities

• Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.
• Educate and advise our merchants financial teams on how to best gain value from our platform, products and features.
• Receive and analyze merchant pain points and work closely with Adyen s Finance Product and Development teams to improve or build new products to facilitate merchant s operations.

Who you are

• You have at least 3 years of experience involving direct BtoB customer support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing...)
• You have strong finance and analytical skills and can easily get familiar with our internal accounting systems.
• You have strong communication skills and are not afraid of being in direct contact with our merchants.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• You ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You have advanced level of proficiency with MS Excel.
• You have excellent written and verbal communication skills in English.
• You have a Finance or Economics educational background, or work experience.

This role is based in our Bangalore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.