Technical Support Engineer | Customer Success | Access Control | IBMS | ELV | Security Solution

Job Description: Engineer- Technical Support

Location: Mumbai

Experience:- 3-5 Years

Education: B.Tech/B.E. in Mechatronics, Electronics and Communications, or Electrical Engineering or Computer Science.

About Us:

Established in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. Our expertise lies in delivering on-premises and cloud-based physical security platforms to distributors and system integrators. Backed by over 4500 successful product case studies from more than 20 countries, IDCUBE revolutionizes the fragmented physical security market with its integrated approach, reducing costs and complexities associated with assembling solutions from various software brands. Alongside our core offerings, IDCUBE is renowned for its AI-powered cloud-based access control solutions, reinforcing our commitment to innovation and excellence.

Experience:

· Prior 2-3 years of experience in software installation within Access Control, Biometrics, CCTV, Fire Industry, or related fields is preferred.

Key Responsibilities:

· Provide technical support to customers via phone, email, or on-site visits, ensuring timely resolution of issues related to software installation and configuration.

· Collaborate with customers to understand their requirements and effectively troubleshoot technical problems.

· Conduct training sessions for customers on software installation, usage, and troubleshooting procedures.

· Document support cases and maintain accurate records of customer interactions and resolutions.

· Work closely with the development team to escalate and resolve complex technical issues.

· Stay updated on industry trends and advancements in Access Control, Biometrics, CCTV, and Fire Industry technologies.

Requirements:

· Strong technical background with a degree in Electronics and Communications or Electrical Engineering.

· Proficiency in software installation, configuration, and troubleshooting.

· Excellent communication and interpersonal skills to effectively interact with customers.

· Ability to work independently and in a team environment, with a strong customer service orientation.