GURUGRAM · FULLTIME
Technical Support Engineer (Cloud),
HuntingCube Recruitment Solution
Gurugram · onsite · Posted 8d ago
Sourced from
Not disclosedFresherfulltimeGurugram
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Description
Provide technical support to customers and partners worldwide via email, phone, and web sessions. Troubleshoot technical issues related to product installation, configuration, operation, cloud infrastructure, applications, networking, and security environments. Guide customers, partners, and Sales Engineers through technical issues and product-related questions. Investigate complex technical problems across cloud, Linux, application, and network environments. Work closely with global Support teams, R&D, Delivery, and Product Management to drive issues to resolution. Take ownership of customer issues and manage them through resolution. Develop and maintain operational scripts and automations to improve Support efficiency, reduce manual effort, and increase service reliability. Document technical findings and maintain and improve the knowledge base. Contribute to the continuous improvement of Support processes, methodologies, tools, and automation.
Required Skills
[Technical Support]
Additional Information
Use public JD while sourcing.
Provide technical support to customers and partners worldwide via email, phone, and web sessions. Troubleshoot technical issues related to product installation, configuration, operation, cloud infrastructure, applications, networking, and security environments. Guide customers, partners, and Sales Engineers through technical issues and product-related questions. Investigate complex technical problems across cloud, Linux, application, and network environments. Work closely with global Support teams, R&D, Delivery, and Product Management to drive issues to resolution. Take ownership of customer issues and manage them through resolution. Develop and maintain operational scripts and automations to improve Support efficiency, reduce manual effort, and increase service reliability. Document technical findings and maintain and improve the knowledge base. Contribute to the continuous improvement of Support processes, methodologies, tools, and automation.
Required Skills
[Technical Support]
Additional Information
Use public JD while sourcing.
Sourced from foundit
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Automationoperational scriptssecurity environmentsTechnical SupporttoolsOperationComputer NetworksAutomationsCloud InfrastructureApplicationsNetwork environmentssupport processesProduct installationConfigurationLinux
Section · Company
About HuntingCube Recruitment Solution
HuntingCube Recruitment Solution
Recruitment
300
employees
2015
11 years old
Noida, Uttar Pradesh
IN
₹3.5L PA avg
Avg at HuntingCube Recruitment Solution
About
HuntingCube is a fast-growing recruitment firm, founded by Mayank Tiwari,Anshuman Gupta & Ashwani Singh, specializing in hiring top talent for India’s leading product companies & high-growth startups.
Industries
RecruitmentIT Services & Consulting
Employee ratings
10 reviews
3.8/ 5
Culture
3.1
Career growth
3.0
Work-life
3.2
Employees rate it well for
Skill Development40Company Culture38
Find them on