Technical Support Engineer at A FinTech Company

Responsibilities

• Provide technical support to customers.
• Troubleshoot database, cloud, API, and integration issues.
• Work with Engineering, Product, and Documentation teams to resolve issues.
• Maintain case documentation and support processes.
• Create knowledge base articles and improve support tools.

Preferred candidate profile

• Experience in a technical role.
• Strong knowledge of at least two areas: databases, distributed systems, cloud, Linux/Unix, or programming.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Customer-focused and proactive approach.
• Ability to work independently in a fully remote environment.