THIRUVANANTHAPURAM · FULLTIME
Technical support (End-user & Network)
Saarthi
Thiruvananthapuram · onsite · Posted 45d ago
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Not disclosed2–4 yrsfulltimeThiruvananthapuram
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Section · 01
About this role
Description
Job Details
Key Responsibilities
ü We are seeking a skilled and customer-focused L2 Engineer - Desktop & Network Support to provide advanced technical support for end-user computing devices, network infrastructure, and IT services.
ü The ideal candidate will be responsible for troubleshooting complex desktop, laptop, network, and application-related issues while ensuring minimal disruption to business operations.
ü Key Responsibilities
Desktop Support Provide Level 2 support for desktops, laptops, printers, scanners, and other IT peripherals.
ü Troubleshoot hardware, software, operating system, and application-related issues.
ü Install, configure, and maintain Windows operating systems and enterprise applications.
ü Manage user accounts, permissions, and access controls in Active Directory.
ü Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform system upgrades, patch management, and software deployments. Maintain IT asset inventory and documentation.
ü Network Support Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
ü Configure and support network devices such as switches, routers, and wireless access points.
ü Diagnose network performance, connectivity, and bandwidth-related issues.
ü Coordinate with ISPs and third-party vendors for network-related incidents.
ü Ensure adherence to network security policies and standards.
ü Incident & Service Management Handle incidents, service requests, and escalations within agreed SLAs.
ü Perform root cause analysis for recurring issues and recommend preventive actions.
ü Maintain accurate records of incidents, resolutions, and knowledge-base articles.
ü Collaborate with infrastructure, security, and application teams for issue resolution.
ü Security & Compliance Support endpoint security solutions, antivirus management, and compliance requirements.
ü Monitor and ensure adherence to IT security policies and procedures. Assist in vulnerability remediation and system hardening activities.
Skills
Infrastructure Support, Incident Management, Windows, Issue Analysis, Customer Support, Endpoint Security, Microsoft Outlook, Asset Management, Patch Management, Routing, TCP/IP
Job Details
- Location: Chennai, Trivandrum
- Experience: 2 - 3 Years
- Job Type: Full Time
- Openings: 2
Key Responsibilities
ü We are seeking a skilled and customer-focused L2 Engineer - Desktop & Network Support to provide advanced technical support for end-user computing devices, network infrastructure, and IT services.
ü The ideal candidate will be responsible for troubleshooting complex desktop, laptop, network, and application-related issues while ensuring minimal disruption to business operations.
ü Key Responsibilities
Desktop Support Provide Level 2 support for desktops, laptops, printers, scanners, and other IT peripherals.
ü Troubleshoot hardware, software, operating system, and application-related issues.
ü Install, configure, and maintain Windows operating systems and enterprise applications.
ü Manage user accounts, permissions, and access controls in Active Directory.
ü Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform system upgrades, patch management, and software deployments. Maintain IT asset inventory and documentation.
ü Network Support Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
ü Configure and support network devices such as switches, routers, and wireless access points.
ü Diagnose network performance, connectivity, and bandwidth-related issues.
ü Coordinate with ISPs and third-party vendors for network-related incidents.
ü Ensure adherence to network security policies and standards.
ü Incident & Service Management Handle incidents, service requests, and escalations within agreed SLAs.
ü Perform root cause analysis for recurring issues and recommend preventive actions.
ü Maintain accurate records of incidents, resolutions, and knowledge-base articles.
ü Collaborate with infrastructure, security, and application teams for issue resolution.
ü Security & Compliance Support endpoint security solutions, antivirus management, and compliance requirements.
ü Monitor and ensure adherence to IT security policies and procedures. Assist in vulnerability remediation and system hardening activities.
Skills
Infrastructure Support, Incident Management, Windows, Issue Analysis, Customer Support, Endpoint Security, Microsoft Outlook, Asset Management, Patch Management, Routing, TCP/IP
Sourced from foundit
Section · 02
Skills
Infrastructure SupportIncident ManagementCustomer SupportWindowsAsset ManagementPatch ManagementoutlookRoutingissue analysisEndpoint Security
Section · Company
About Saarthi
Saarthi
Internet
21
employees
2017
9 years old
Bangalore
IN
₹10.5L PA avg
Avg at Saarthi
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