Technical Support & Customer Requirement Compliance Professional
Synergy Telecom · Delhi · onsite · Posted 68d ago
Undisclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to telecom services.
- Ensure timely resolution of customer complaints and concerns.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Identify and escalate potential issues to senior management.
Job Requirements
- Strong understanding of telecom technologies and protocols.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Experience with customer relationship management software.
- Strong attention to detail and organizational skills.
Sourced from naukri
Skills
crmTechnical Supportanalytical thinkingCustomer ComplaintsTechnical DocumentationCustomer RelationshipcomplianceTelecom ServicesTelecomCommunication And Interpersonal SkillsRelationship Management