Technical Support - BPO
Nama Outsourcing · Chennai · onsite · Posted 43d ago
₹2.4L - ₹3.6L PA2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities:
* Meet AHT, FCR & CSAT targets
* Maintain high quality standards
* Provide technical support via live chat
* Escalate complex issues when necessary
* Follow SOPs & customer handling guidelines
Perks and benefits
Office cab/shuttle, Annual bonus, Provident fund, Prevention of sexual harrassment policy, Over time allowanceSourced from naukri
Skills
CSATand customer-handling skillsFollow SOPsFollow up on pending/escalated issuesGood problem-solvingmeet AHTQualityHindiEnglishPatienceTeluguLive ChatTroubleshooting Network ProblemsTamilFCR