Technical Support Associate
AN Global Services · Gurugram · onsite · Posted 47d ago
About a minute. You'll make an account on the way through.
About this role
Hiring: Technical Support Executive International Voice Process
Contact Faisal : [phone removed]
Location: Gurgaon
Salary: 3.20 LPA 4.20 LPA
Process: International Voice Process Technical Support
Qualification: Graduate
Experience: Fresher & Experienced Candidates Can Apply
Shift: Rotational Shifts
Off: Rotational Offs
Job Responsibilities
- Handle technical queries from international customers through voice support.
- Diagnose and troubleshoot technical issues related to operating systems and computers.
- Provide step-by-step technical assistance and ensure timely resolution.
- Troubleshoot issues related to OS installation, booting and system configuration.
- Maintain accurate records of customer interactions and technical issues.
- Escalate complex technical issues to the relevant technical team when required.
- Deliver excellent customer service while meeting process and quality standards.
Candidate Requirements
- Graduation is mandatory for graduates.
- Freshers and Experienced candidates can apply.
- Undergraduate candidates can also apply if they have a minimum 6 months of relevant technical support experience.
- Excellent English Communication Skills is mandatory.
- Good troubleshooting and problem-solving skills.
- Comfortable working in Rotational Shifts & Rotational Offs.
- Candidates should be comfortable handling international customers over the phone.
Interested Candidates
Share their Updated CV on [phone removed]
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About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3L – ₹4.3L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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